Good to Know

Frequently Asked Questions

A few answers to the questions we hear most often.

1. How long will my order take?

Clothing orders typically take 7–14 business days to be processed and delivered.

2. How long does jewelry take to arrive?

Jewelry that is currently in stock typically takes 4–10 business days to be processed and delivered. Jewelry that is not currently in stock may take 7–14 business days.

3. Are TAMOREA items available for pre-order?

Yes. Some items may be offered as pre-orders. Pre-order items typically take 7–14 business days to be processed and delivered.

4. When will I receive my tracking information?

Tracking information will be sent to you once your order has shipped.

5. Can I change my shipping address after placing my order?

Please make sure your shipping address is correct before completing your order. TAMOREA is not responsible for orders shipped to an incorrect address provided by the customer.

6. What if my package is marked delivered but I can’t find it?

If your tracking information shows that your package was delivered but you cannot locate it, please contact the shipping carrier directly for assistance. TAMOREA cannot guarantee replacement or reimbursement for packages reported as lost or stolen after delivery.

7. What if I receive a defective item?

Please contact us within 24 HOURS of receiving your order at hello@tamorea.com. Include your order number, a description of the issue, and clear photos of the item so we can review it and provide next steps.

8. Can I return an item?

Please review our Refund Policy for complete information regarding returns, defective items, and order resolutions. Do not send an item back without receiving instructions from TAMOREA.

9. How can I contact TAMOREA?

We’re happy to help!

Email: hello@tamorea.com
Phone: 703-966-1135

10. Where can I follow TAMOREA?

Instagram: @shoptamore
TikTok: @.tamorea