Policies
Refund & Defective Items Policy
All TAMOREA purchases are final sale. Returns are accepted only for defective, damaged or incorrect items reported within 24 hours of delivery. We do not offer exchanges.
All Sales Are Final
All TAMOREA purchases are final sale. We do not accept returns or refunds for change of mind, incorrect size selection, color preference, or items you simply no longer want. We do not offer exchanges.
Defective Items
We want every TAMOREA customer to receive their order in excellent condition. If you receive an item that is defective or damaged, you MUST contact us within 24 HOURS of receiving your order.
Email hello@tamorea.com or call 703-966-1135 with:
- Full name
- Order number
- Description of the issue
- Clear photos of the defective or damaged item
- Photos of the packaging if the package arrived damaged
24-Hour Reporting Window
Customers have exactly 24 HOURS from the time their order is received to report a defective or damaged item. Requests submitted after the 24-hour timeframe may not be eligible for consideration.
Do not send any items back without contacting TAMOREA and receiving instructions from us first.
Incorrect or Damaged Orders
If you receive the wrong item or your order arrives damaged, contact hello@tamorea.com within 24 HOURS of receiving your order so we can review the issue and provide next steps.
Order Cancellations
Orders may begin processing shortly after they are placed. Once an order enters processing or production, cancellations or changes may not be possible.